Appointments

Iona Medical Centre offers consultations both in-person and by telehealth and uses an appointment scheduling system that is flexible enough to accommodate patients with urgent, non-urgent, complex and planned chronic care, and preventative needs.

It is important to allow enough time for adequate communication between you and your doctor. As such, appointments are made at 10 minute intervals. You are encouraged to ask reception staff at the time of booking for a longer appointment if you think it is necessary. Alternatively, please select ‘Long Consult’ when booking online.

Appointments which may require extra time include: medical forms, skin checks, pap smears and consultations in which more than one issue needs addressing.

Whilst staff will make every effort to provide you with your preferred appointment time, emergencies will always be given priority. In the event of an unforeseeable delay, staff will attempt to contact you.

Emergencies

For all emergencies, including chest pain, dial 000.

For urgent medical attention outside of these hours, please present to your nearest Emergency Department

After Hours and Urgent Care Options

Telephone 46322331 for attention at all times. Between 5:00pm to 8:30am your call will be automatically diverted to our after-hours care provider, Hello Home Doctor; a fully accredited Medical Deputising Service provider. All consultations provided by Hello Home Doctor will take place in your home and will be bulk-billed. After your consultation with Hello Home Doctor, a report will be sent back to your regular GP to ensure continuity of care.

Hello Home Doctor

After Hours home Visits and video consultations, all ages, Weekdays 6.00pm – 8.00am

Saturday from Midday onwards, Sundays and Public Holidays 24 hours, bulk billing.

Medicare Urgent Care Clinic

Monday to Sunday 8.00 am – 10.00 pm, all ages, Urgent Care, Bulk Billed.

Cub Care

Urgent Care Online, for children by Paediatricians, mixed billing.

Toowoomba Hospital – Emergency Department

24 Hour emergency care available, all ages, public hospital.

St Vincents Private Emergency Care

24 Hour emergency care available, all ages, private hospital, fees apply.

St Andrews Hospital – Emergency Heart Centre

For Urgent Cardiac Concerns only, private billing & free of charge to public patients.

13 HEALTH (13 43 25 84)

Queensland Health, Free service, talk with a registered nurse to assess symptoms and help you get the care you need.

1800MEDICARE (1800 633 422)

 Federal Government, Department of Health, Free 24/7 Health advice from a registered nurse, anywhere in Australia.

13SICK – PH 137425

After Hours, Telehealth appointments, all ages, bulk billed.

Virtual Emergency Care Service (VECS)

Queensland Health Service for children and adults 8.00am – 10.00pm

Free service, they will triage, and if appropriate queue the patient to see a DEM doctor for a telehealth consultation.

Nursing Home Visits & Home Visits

Nursing home visits & home visits will be made at your doctor’s discretion if your condition makes it impossible to attend the practice and you live in Toowoomba.